Terms and Conditions
What We Promise
The MyFENG promise is to provide innovative assessment and gap training to support Recognition of Prior Learning and face-to-face delivery of the performance criteria required to satisfy the standards set by ASQA from time to time in order to meet Nationally Recognised qualification requirements
Our bespoke courses are designed to also meet the highest standards of qualification training requirements and assessment to provide value that meets your expectations.
We pride ourselves in maintaining a commitment to industry and suitability of our courses to meet their expectations.
MyFENG promises that confirmed bookings will not be cancelled for lack of numbers and we will do everything possible, within our power, to honour the time and date confirmed.
Nationally Recognised Qualifications on our scope meet the requirements of ASQA, our governing body.
Our terms and conditions are subject to change at any time, please read these before making any decisions regarding enrolment.
USI
The Australian Government requires all students undertaking an Australian Qualification course, to provide a Unique Student Identifier number. You can apply for this number (if you don’t already have one) via the www.usi.gov.au website.
Recognition of Prior Learning (RPL)
RPL is an accepted assessment process that evaluates the competency of an individual. This competency may have been gained through formal, non-formal informal learning. Our courses are provided via RPL through a combination of evidence including third party declaration, phone interview, virtual face to face confirmation and set requirements completed by the student.
Credit Transfer
MyFENG recognises equivalent units of competency within Qualifcations and Statement of Attainments issued by other RTO’s. These are verified and confirmed in order to grant RPL status.
Delivery Method
We deliver via zoom across Australia.
Class sizes
We do not have minimum class sizes. If we have committed to a date, then we will deliver on that day. If through our fault, we cannot deliver the course on the day, we will work with the student to find a suitable solution.
Change of date by the student
We allow one change of date without penalty as long as we are notified prior to the day of training. We will work with the student to find a suitable date, however, changes are inconvenient and therefore one is the maximum we allow.
Results and certificates
We provide certificates to successful students on the Monday following the completion of the assessment.
Re-Issue of certificates
The issuance of certificates involves three people in our organisation. Therefore if a re-issue is requested there will be an administration fee of $45.00 plus GST.
Refunds
MyFENG does not refund due to change of mind, once the enrolment process has begun, unless we determine this was not a suitable course for you. If a refund is requested, you will be required to put the request in writing with your reason for the request. MyFENG will determine whether it is a valid request. All students are advised of this before enrolling.
Missed classes, interrupted days or no shows are not refunded.
What You Promise
A confirmed booking is your promise to commit to our model of RPL by providing the evidence required to meet the qualification requirements. We have designed a simple process of initial conversation, submission of preliminary tasks plus attendance at a virtual face to face session at an agreed time.
You promise to pay for our service once you agree to the terms and conditions of enrollment and have returned an enrollment form to us.
Payment may be made by direct credit transfer, use of our shopping cart or supply of credit card details. Any other payment arrangement is only valid when written approval is provided by us.
No refund will be agreed on the basis of change of mind or other circumstances that has not been previously agreed by us and confirmed in writing once our service to you has commenced and your enrollment has been confirmed.
We reserve the right to make changes to our fee structure and operations at any time and you are responsible for having understood the terms and conditions that apply at the time of confirmation.
Nationally Recognised qualifications are GST exempt.
These terms and conditions are current as at 1st January 2022 and remain enforceable until updated with a new version.
By purchasing a course via the website, you acknowledge you have read and understood these terms and conditions. Unless we assess that this course is unsuitable for you, no refund will be offered simply for change of mind.